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Survey of Patients' Experiences

HCAHPS (Hospital Consumer Assessment of Health Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay.

Data shown below for Carle Richland Memorial Hospital is from the most recent update of CMS Hospital Compare / Centers for Medicaid and Medicare Services.  It reflects the percentage of patients surveyed who gave Carle Richland Memorial Hospital the "top box" or highest possible ranking on 11 important domains.

Our hospital currently has 4 out of 5 stars from CMS for Patient Experiences (based on this reporting period).

HCAHPS Domain Our
Illinois Av. U.S. Av.
Patients who reported that their nurses "Always" communicated well. 81% 81% 80%
Patients who reported that their doctors "Always" communicated well. 82% 81% 82%
Patients who reported that they "Always" received help as soon as they wanted. 67% 69% 69%
Patients who reported that their pain was "Always" well controlled. NA NA NA
Patients who reported staff "Always" explained about medicines before giving it to them. 63% 65% 66%
Patients who reported that their room and bathroom were "Always" clean. 82% 76% 75%
Patients who reported that the area around their room was "Always" quiet at night. 69% 61% 62%
Patients who reported "YES", they were given information about what to do during their recovery at home. 93% 87% 87%
Patients who "Strongly Agree" they understood their care when they left the hospital. 57% 53% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 77% 72% 73%
Patients who reported, yes,  they would "Definitely Recommend" the hospital. 74% 71% 72%